We are happy to work with each customer until they are fully satisfied. We allow returns for refunds if the item is shipped back to Us within 30 days or less of purchase. If the item is shipped back to Us after this time frame, We will happily offer You a store credit. Items must be returned in their original packaging in their original condition. If an item is not received back in this condition, We reserve the right to offer You store credit instead of a refund, or ship the item back to You for You to keep, at Our discretion.
We do not accept returns for the following items:
- Custom or personalized orders (including orders with gift notes)
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
You are responsible for the return shipping costs. If the item is not returned in its original condition, you, the buyer, are responsible for any loss in value.
If there are additional problems, please reach out to Us at firstname.lastname@example.org to discuss.