Orders are processed on weekdays and Sunday evenings. It usually takes about 2-4 business days for an order to be filled, not including shipping times. For shipping information, please see below.
We ship orders on Monday, Wednesday, and Saturday mornings EST (eastern standard time). For example, if an order was placed on Monday afternoon, it will be shipped out on Wednesday morning. If an order is placed on Saturday afternoon, it will be shipped out on Monday morning.
We have the great privilege to work with a couple of different printers across the US! While we design all the products ourselves, these printers help print them in a way we cannot manage ourselves, and store them at a capacity we don’t have the space for. For certain items (merchandise and stationery), they will print and ship your items directly from their print shops/warehouses. However, we store journals and planners and therefore ship these items directly from us.
When an order is placed with us that is a combination of planner/journal plus merchandise and/or stationery, we have to communicate with our printers about the merchandise and/or stationery items. This can create a difference in turnaround time as they process the order on their own systems and timeline. However, because the planner/journal ships directly from us, we can almost immediately turnaround that piece of an order.
As we our transitioning our website content host from Squarespace to Showit, we are also changing how our products are being shopped on our website. We are working on what makes the most sense for our community to shop our products. We have always had an Etsy shop and decided that for the time being to better utilize that space.